Privacy Policy

Privacy Policy

Last Updated: June 2026

1. Introduction

The Hairline Institute ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: The Hairline Institute

Email Address: SMP@TheHairlineInstitute.co.uk

Website: www.TheHairlineInstitute.co.uk

For any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following personal information:

Information You Provide to Us

Name
Email address
Telephone number
Information submitted through contact forms
Consultation and booking enquiries
Photographs you voluntarily provide for assessment purposes
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of visits
Website usage data collected through cookies and analytics tools

4. How We Use Your Information

We use your personal data to:

Respond to enquiries
Arrange consultations and appointments
Provide our services
Assess suitability for treatment
Manage customer relationships
Improve our website and services
Send marketing communications where you have consented
Comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Legitimate Interests

To respond to enquiries, improve our services, and manage our business operations.

Contract

To provide consultations, appointments, and scalp micropigmentation services requested by you.

Consent

Where you have given clear consent, such as subscribing to marketing communications or agreeing to certain cookies.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

6. Marketing Communications

We may send you information about our services, promotions, or updates where you have requested this or provided consent.

You can withdraw your consent or unsubscribe at any time by contacting us or using the unsubscribe link included in our communications.

7. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary, including:

Website hosting providers
Appointment booking systems
Email service providers
Payment processors
Analytics providers

All third parties are required to process your information securely and only for authorised purposes.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised.

9. Security of Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing of your information
Object to processing
Request transfer of your information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

11. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can manage cookie preferences through your browser settings and any cookie consent tools provided on our website.

For more information, please refer to our Cookie Policy.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

Please review this policy periodically to stay informed about how we protect your information.